Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Responsibilities:

• Learn the ERP system, becoming a subject matter expert, for the purpose of collaboration with business analysts, product managers and other development engineers in the design and evolution of software solutions that support any and all types of financial and student transactions in higher education.
• Manage the ERP system. This includes general governance, administration, student information setup, and acting as the first line of support for internal questions, reaching out for support from the ERP provider when needed.
• Review ERP related release notes and announcements to identify potential impacts to current functionality or opportunities for additional features.
• Maintain current financial year and student data in the ERP system as needed for development and testing teams.
• Troubleshoot and triage ERP related issues. Provide Tier III level support in problem resolution.
• Organize and lead internal training for ERP integrations and concepts.
• Assist with sales discussions, school assessments, and RFP responses for prospects. Work with implementation and consultancy teams to advise and setup and configuration.
• Flexibility to work on an Agile development team. This role may require additional responsibilities beyond what is mentioned here.

Minimum Qualifications:

• BA/BS required; Computer Information Systems, Management Information Systems, or related field preferred
• Functional knowledge of Finance and Student core business processes as well as strong systems analysis and support background, having demonstrated ability to learn and apply new technologies to solve business challenges is required.
• 4 years prior ERP administration experience
• Able to effectively communicate both verbally and in writing in clear concise language. Ability to work both independently and collaboratively in a professional manner with an emphasis for service quality.

Preferred Qualifications:

• 7 years prior ERP administration experience. This role will support our Workday ERP, but experience with Banner, PeopleSoft, Colleague, Anthology, is also helpful.
• Ability to write database queries in MS SQL Server, PostgreSQL, Oracle DB.

About TouchNet
TouchNet, a Global Payments Company, is a pioneer in delivering innovative commerce solutions to Higher Education. Since 1989, colleges and universities have relied on TouchNet to unify and secure transactions everywhere money moves on campus. Today, TouchNet U.Commerce is the premier commerce management system for Higher Education. TouchNet solutions help institutions run campus business better by providing greater control over transactions, costs, compliance, and financial operations.

TouchNet, a Global Payments Company, is committed to Diversity, Equity, and Inclusion (DEI). As "Champions of Inclusion," we are fully committed and focused on creating a better tomorrow in the communities in which we live and work. Diversity is integral to our culture, and we are passionate about building and sustaining an inclusive and equitable working and learning environment.

Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at:

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.