Profile:
FLSA: Exempt
Location: Property
Telecommute: No
Bonus Eligible: Yes
Direct Reports: Yes - Multiple
Reports To: General Manager or Assistant General Manager

Primary Purpose:

The primary purpose of the Executive Housekeeper is to provide guests with an excellent room experience, ensuring that all operational standards and procedures for the Housekeeping and Laundry Department (including brand and Atrium requirements) are being followed by all Associates.

Work Performed:

TheExecutive Housekeeperwill be tasked with the following duties, responsibilities, and assignments:

• Ensurefinancial goals of the department and the hotel are being met by managing labor costs, controlling expenses for supplies and equipment, and determining revenue-driving and cost-savinginitiatives;

• Createa best-in-class guest experience by engaging with guests, providing friendly service,meeting operational standards,resolving guest concerns,and ensuring that all Associates in Housekeeping and Laundry are doinglikewise;

• Training andeducating Associates regarding brand standards andCleanlinessAssured;

• Managethe department byensuringAssociates understand employment practices, recommending employment decisionsand corrective action, supporting performance management, and implementingdiscipline;

• Provideservices to guests in an efficient and timely manner bycoordinating with other departments andpeers;

• Recommend changes that could improve service and increase operationalefficiency;

• Performand/or assist with cleaning duties asnecessary;

• Maintain records and daily reports ofoperations;

• Maintain an accurate record of lost and founditems;

• Practicehotel emergency procedures to include fire, life, andsafety;

• Monitor property condition, cleanliness, and quality of product and service throughouthotel;

• Follow all company safety and security policies and procedures, including reporting accidents, injuries and unsafe workconditions;

• Supportother departments as needed based on business demands;and

• Any and allother work as required to complete the primary purpose of the position.

Qualifications:

Required Prior Experience:

3+ years of experience in Hotel Management

Preferred Prior Experience:

Experience in Housekeeping Management

Required Education:

High School Diploma or equivalent

Preferred Education:

Associates degree or higher in hospitality, business, or related field

Required Technology:

Basic computer knowledge, including the Microsoft Suite of Word, Excel, PowerPoint Outlook, andTeams

Experience with hotel information systems

Required Physical:

Able to lift a minimum of 50lbsoccasionally

Able to stand and/or walk for duration of scheduled shift

Required Other:

Flexible to working days, early mornings,evenings,nightsweekends, holidays, and special events

Excellent verbal and written communication skills

Preferred Other:

Bi-Lingual

Competencies:

(65)Managing Vision and Purpose

Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision sharable by everyone; can inspire and motivate entire units or organizations.

(15)Customer Focus

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

(21)Managing Diversity

Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and bothsexes; hiresvariety and diversity without regard to class; supports equal and fair treatment and opportunity for all.