Solution Design Collaborate with clients to understand their unique business requirements and design innovative solutions using the ServiceNow platform, with a focus on optimizing Service Portfolio Management processes. Architecture Development Develop comprehensive architectural designs and configurations for ServiceNow implementations, ensuring alignment with best pract

Task Order compliance, service delivery, strategy, optimization, and contractual issue escalation. Responsible for formulating, enforcing, and enhancing work standards, assigning Contractor schedules, reviewing work discrepancies, supervising Contractor personnel and communicating policies, purposes, and goals of the organization to subordinates. The Program Manager (PM)

Participate in multi functional efforts to improve efficiencies in processes and procedures Gather and analyze data from multiple sources, develop strategies and recommendations, and present findings in briefings and reports Develop plans, procedures, reference documents and instructions for formulating and executing program initiatives and related processes Assist in the

Proven experience as a key technical resource leading the development of solutions in client environments Experience with implementation of Service Now, working with all core ITSM, Security, ITBM, and/or HRSD applications Responsible for working with Process Owners to define requirements and create well written user stories that meet the criteria required to deliver a suc

Serve as the Senior application developer responsible for developing applications on the ServiceNow platform using industry best practices. Responsible for analyzing business requirements and business processes by working closely with the Requirements analysts and clients. Provide technical oversight during the requirements gathering process. Collaborate with Product Owne

Proven experience as the lead technical resource leading the development of solutions in client environments. Provide technical leadership and mentoring, perform peer code reviews, and ensure the ServiceNow team follows software development best practices Experience with implementation of Service Now core platform functions, ITSM processes, custom or scoped app developmen

Provid ing multifaceted support for software development lifecycle releases, encompassing the responsibilities of overseeing software builds, planning, scheduling, and coordinating through various stages and environments, while also managing changes in IT service Perform ing risk management, resolving issues affecting release scope and quality, and ensuring compliance wit

Management and maintenance of the Major Incident Management (MIM) process, including incident management, problem management, MIM ticket closure, root cause, trending, knowledge management Driving efficiency and effectiveness of the MIM process for T&I Documenting, tracking, and monitoring problems arising across all IT systems and services. Reviews and analyzes report da

Translate concepts into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences. Facilitate the client's product vision by researching, conceiving, sketching, prototyping and user testing experiences for digital products. Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and interfa

Participate in multi functional efforts to improve efficiencies in processes and procedures Gather and analyze data from multiple sources, develop strategies and recommendations, and present findings in briefings and reports Develop plans, procedures, reference documents and instructions for formulating and executing program initiatives and related processes Assist in the